Terms of Booking

This is an English translation of the Polish Warunki Rezerwacji. In case of any discrepancy between language versions, the Polish version prevails.

1. Reservation and conclusion of the contract

A booking request can be sent using the form on the website, by e-mail or by phone. By sending a booking request, the client confirms that they have read these Terms of Booking and the Training Regulations.

A reservation is confirmed once the deposit has been received and a confirmation e-mail has been issued by HRT. The contract for participation in the training is concluded when HRT confirms the booking by e-mail.

Until the deposit has been received, the seat is considered held but not confirmed.

Bookings made remotely (online, by e-mail or phone) constitute distance contracts within the meaning of the Polish Consumer Rights Act of 30 May 2014 (Ustawa o prawach konsumenta, Dz.U. 2014 poz. 827, the “Consumer Rights Act”). Clients who are consumers are entitled to the statutory rights described in section 7.

The processing of personal data is described in the Privacy Policy.

2. Deposit and payment

The deposit (zaliczka) amount is communicated at the moment of inquiry and constitutes part-payment of the full course price. It is credited in full against the total fee on the course day.

The remaining course fee is due before the start of the training day, by bank transfer or on-site cash payment as agreed.

3. Cancellation by participant

Cancellations made more than 30 days before the training day: full refund of deposit, less administrative cost of PLN 50.

Cancellations made 14–30 days before: deposit is converted into a credit valid for 12 months on any HRT course.

Cancellations made less than 14 days before: the deposit is forfeited unless a replacement participant is found. This clause does not affect the statutory consumer withdrawal right set out in section 7.

4. Cancellation by HRT

In exceptional cases — including range closure, extreme weather, instructor incapacity, or force majeure (circumstances independent of HRT that could not be foreseen) — HRT may cancel or postpone a course. In such cases the full fee paid is refunded within 14 days or, at the participant's written request, credited to a future course.

5. Re-scheduling

Re-scheduling within the same season is free of charge if requested at least 14 days before the original training day and subject to availability. Requests made later may incur an administrative fee of PLN 50.

6. Private and unit bookings

Private 1:1 training and group or unit bookings are governed by separate written agreements, which take precedence over these terms where they conflict.

7. Statutory consumer withdrawal right

A client who is a consumer (a natural person entering into a legal transaction with a business that is not directly connected with their business or professional activity) and who concluded the contract at a distance or off-premises may withdraw from the contract within 14 days without giving any reason (Art. 27 of the Consumer Rights Act).

The withdrawal period expires 14 days after the day the contract is concluded. To exercise the right of withdrawal, the consumer informs HRT of their decision by an unambiguous statement — by e-mail to info@highrisktactics.com or by letter to: ul. Leśna 20, Łaziska, 47-133 Jemielnica, Poland. The consumer may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send the statement before the period expires.

Model withdrawal form

To: Sabina Pach-Betge, High Risk Tactics Shooting-Security-Services, ul. Leśna 20, Łaziska, 47-133 Jemielnica, Poland, info@highrisktactics.com
I hereby give notice that I withdraw from my contract for the training service booked on ______
Consumer name: ______
Consumer address: ______
Date: ______
Signature (paper form only): ______

HRT refunds all payments received from the consumer without undue delay and no later than 14 days after receiving the withdrawal notice, using the same means of payment, unless the consumer has expressly agreed otherwise.

Training starting before the end of the withdrawal period.

• If the consumer wishes the training to start before the end of the 14-day withdrawal period, they must expressly request this on a durable medium (e.g. by e-mail) — Art. 15(3) and Art. 21(2) of the Consumer Rights Act.
• A consumer who has made such a request and then withdraws from the contract must pay for the services provided up to the moment of withdrawal, in proportion to the extent of the services provided (Art. 35 of the Consumer Rights Act).
• The right of withdrawal does not apply where HRT has fully performed the service with the consumer's express prior consent, the consumer having been informed before performance began that they would lose the right of withdrawal once the service had been fully performed, and having acknowledged this (Art. 38(1)(1) of the Consumer Rights Act).

8. Complaints

Complaints concerning training and bookings can be submitted by e-mail to info@highrisktactics.com or in writing to: ul. Leśna 20, Łaziska, 47-133 Jemielnica, Poland.

A complaint should include the client's name, contact details (e-mail or postal address) and a description of the issue.

HRT reviews the complaint and responds within 14 days of receipt, to the e-mail or postal address given in the complaint.

9. Limitation of liability

Participation in live-fire tactical training involves inherent risks. HRT takes all reasonable precautions to minimise risk; however, HRT's liability for property damage or indirect losses is limited to the course fee paid. Nothing in these terms limits HRT's liability for personal injury or death caused by HRT's gross negligence or wilful misconduct, as required by Art. 473 § 2 of the Polish Civil Code (Kodeks cywilny).

10. Governing law and dispute resolution

These terms are governed by the law of the Republic of Poland.

Disputes with clients who are not consumers that are not resolved amicably are settled by the court competent for the registered seat of HRT. Disputes with consumers are settled by the court competent under the Polish Code of Civil Procedure (Kodeks postępowania cywilnego).

Consumers may use out-of-court complaint and redress procedures, in particular by asking a municipal or district consumer ombudsman (miejski / powiatowy rzecznik konsumentów) for assistance, by contacting the regional inspector of the Trade Inspection (wojewódzki inspektor Inspekcji Handlowej), or by using the bodies entered on the list of entities authorised to conduct out-of-court consumer dispute resolution, maintained by the President of UOKiK (uokik.gov.pl).

Questions: info@highrisktactics.com